Frequently Asked Questions
Everything you need to know about our premium footwear and services.
How do I determine my correct shoe size?
We provide a comprehensive size guide on each product page that compares UK, US, and EU sizing. Additionally, we offer specific fit advice for different lasts to help you find the perfect match.
What is your international shipping policy?
We ship worldwide using premium couriers. Shipping costs and estimated delivery times are calculated at checkout based on your destination and the weight of your order.
Can I return or exchange my shoes if they don't fit?
Yes, we offer a 30-day return policy for unworn items in their original packaging. You can opt for a full refund or an exchange for a different size or style.
How should I care for my leather shoes?
To ensure longevity, we recommend using cedar shoe trees, rotating your pairs daily, and applying high-quality wax or cream polish regularly to keep the leather hydrated.
Do you offer a repair or resoling service?
Many of our Goodyear-welted shoes are designed to be fully rebuildable. We offer a professional refurbishment service that includes resoling and deep cleaning to restore your shoes to like-new condition.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal and Apple Pay.